SPECIAL UPDATE: February 16: American Income Life remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. American Income Life is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, American Income Life has made good faith efforts to resolve all complaints reported on consumer complaints. Based on our experience, the member business has proven to be among the top members of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, American Income Life has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever American Income Life remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help... Let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
I recieved an email yesterday (Mar 9) saying that my resume had been forwarded to them, but it was not indicated who had sent it to them.
I replied to the email, and recieved a call at approx. 7pm last night, from a woman who asked me some basic questions about my experience. She then invited me to come for a formal interview today (Mar 10) in their Burnaby office.
To their credit, they did have a nice office, and the people who worked there all seemed alright.
I arrived at the interview and was asked to fill in an application that asked for some information as well as work history (which was also on my resume). A few minutes later, I was met by the same woman who had called me, and went into a nice looking office, that happened to have a Dell laptop in the middle of the table, almost in the way.
She asked some more general information about my work history and education, and showed some interest. She described the company and said there would be some travelling involved, as well as some training, that I would have to pay for, which would ad up to approx. $800.
After the interview, I had to fill out another questionnaire (approx. 5 pages).
JasonRichmond, British Columbia
Canada
0 comments