Complaint / Review
Amc - Ameriquest Mortgage
Ripoff, dishonest, misrepresentative

I began by refinancing my home in June. That was done through a local office in Phoenix. Everything was ok that time.

In late 2/05, I was contacted by phone from the California location wanting to know if I'd like to refinance and get some cash out. At that time, I knew I had to replace my a/c-heating unit and jumped at the opportunity.

Due to the incompetence of loan officer and his supervisor, I signed my closing papers on 3/19/05, but didn't receive the money owed me until mid April. They had been instructed to wire the funds to my bank. They did not and I had to go to a check cashing place in order to get the money I needed to pay for my a/c-heating unit.

I was also told that the loan arrangements would be the same, ie: taxes and insurance INCLUDED in my payment. Come to find out. That was not the case. I need to bring this HORRID company down! Any help will be greatly appreciated.

Ana
Phoenix, Arizona
United States Minor Outlying Islands