Complaint / Review
Ge Capital Cons Cardco
Ripoff $133.26 by charging late fee and interest for late fee after I paid off the bill

I purcharsed a dryer from Best Buy for $219.57 last Octorber. After the sales representative at Best Buy told me if I had a Best Buy credit card there won't be any charge in 90 days, I applied the card at the customer service desk and paid the purcharse using the card.

On the first bill that I received afterwords, there was a charge - $219. I thought I didn't have to pay anything in the next couple of months, so I put the bill away and planed to take care of it later.

Then I received another bill the next month. There was a charge - $279 something. I looked at it, thinking this might be the charge if I failed to pay $219 by the 90 deadline. I ignored it again.

A few days before the deadline, my husband took out the first bill on which $219.57 shows, wrote a check payable to GE Capital Cons Cardco and mailed it. We thought it was done.

However, a month later, we received a new bill from GE Capital Cons Cardco with $79. We were surprised because we didn't buy anything else from Best Buy. Why the credit card company keep charging me? More importantly, there is no description listed on the bill. I called to ask information on the charge, the representative who answered my phone call failed to give any answers.

Yesday, I received the latest bill. There is $133.26 on the bill. You can see how the amount accumulating. I called them again, and again the representative failed to tell me why. She asked me to go to the store.

I went to the store, the customer service lady helped me to call them again. This time I found out how $133.26 came from. It's not true that no payment within 90 days. I had to pay some amount! The 90-day no payment is misleading!!!

I had a 1-hour-long waiting, transfering, holding and finally conversation to GE Capital Cons Cardco representatives. They rudely told me the charge was from multiple late fees and the interest. They rudely refused to listen to me saying the 90-day no payment misleading.

Even worsely, the customer service lady told me that the partnership between Best Buy and GE Capital Cons Cardco has terminated due to too many complaints against it. All Best Buy Credit card holders have to terminate their cards.

I don't know what to do, how to deal with these kind of people who ripoff money off me. What else can I do?

Wen
Brighton, Massachusetts