Let me preface by saying there is always about $50-100 missing from the account. The on line statements change daily. My account never has less than $5,500 daily balance and there are a minium of 5 transactions per day so a $50-100 Missing is easy to hide.
My first major problem with the bank was about 4 months ago. I placed an online stop payment. I received a confirmation number and printed a confirmation receipt. The $30.00 fee was deducted from my account and the $8.00 on line credit was credited. The check was paid five days after the stop payment was placed.
I called the 24 hour customer service after noticing the the stop pay check was paid. The CSR said the stop pay did not go through. I fax the confirmation and asked about the balance changes I noticed due to the stop pay fees.
The CSR said the it was not a confirmation that I had printed. The fee and credit were no longer showing on my online banking they just disappeared. There was not an acknowledgement that they had ever existed.
I pursued the matter further since I had the printed confirmation receipt. After meeting with the Sunrise Branch manger, I received my money back. However, this did not come back without a fight and wait. During the waiting period the bank claims to document every key stroke on their website and that my stop payment request was not processed, the fee was not assesed, and a credit was not awarded. I know different, but I did not print my on line statement the day that these items appeared.
On 10/31 I made a deposit and requested a balance.
On 10/31 I checked online banking and the amount on my printed receipt matched the amount on online banking.
On 11/01 I checked online banking and the amount on my printed receipt for 10/31 matched the balance on 10/31.
On 11/02 I checked online banking and my balance on 10/31 was over $2,000 different than the previous two days and my printed receipt.
On 11/02 I called the bank to discuss the discrepancy.
The CSR and Manager both said there was a bank error where items were double posting.
None of my deposits equal the difference in my balance.
My deposit receipts equal the balance before the deduction.
The bank can not identify which deposit, amount, or date that was posted in error.
There is no accounting for the balance change.
Three days later the statment was changed to refelct a different balance on 10/31.
Poof all of a sudden the balance on 10/31 is $2,000 different than it was two days prior.
This is criminal and it is fraud. There is not accurate accounting of money. I can only speculate as to how much money they have stolen from my account.
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