I am appalled to see how many people have been harassed and threatened by Anderson, Crenshaw & Associates. This organization has contacted me on several occasions, all at my office regarding a contract I cancelled due to inferior service with Fail Safe Security. I guess from the previous posts and other internet postings, the alarm industry is their forte.
The initial contact was made and I stated my side of the story which was barely allowed. They kept demanding over $1000.00 when my initial contract was only $1080.00. I had paid several months of my contract until the security system presented a false panic alarm / hostage situation in which I was contacted at work by FAIL SAFE SECURITY and told not to get in touch with my family and that the alarm dispatchers would call me back in a half hour. They never did, and I was left worrying about my wife and infant son for hours.
Immediately following this incident, I returned home to find that my alarm would no longer function, just stated not ready' for over a week before it mysteriously returned to ready.' This was after numerous attempts to contact their customer service department, who were baffled by the incorrect indicator.
I must also mention that I purchased my home with the alarm fully installed and operational, nullifying the reason why consumers are typically stuck with the lengthy contracts form alarm companies. All Fail Safe was doing is monitoring the system; they had not provided any parts or labor.
Needless to say, I contacted Fail Safe directly to cancel the contract for breech of contract on their behalf for providing inferior service and placing my family in danger. The contract clearly stated that if in fact there was a default (I cancelled the automatic payments as well) that Fail Safe would only attempt to collect 70% of the remaining balance.
With over 6 payments being made, the amount they would be able to collect (if in fact this was not a justified cancellation) would be $ 600, not the full original contract amount of $ 1080 which Anderson, Crenshaw and Associates is reporting to all (3) credit bureaus!
I have records of my written attmepts to cancel & dispute this contract on three different mailings which are supported by numerous phone calls to the company.
Sorry to ramble on about the facts but they justify my case. During all contact with Anderson, Crenshaw & Associates, I was not given time to disclose the facts, not that they care why the contract was cancelled, just when I was going to pay them. They offered me a settlement of $ 800.00 which I balked at because that would be the original amount less payments I made.
The individual (Reginald Lee, x-2209) continued to threaten me with judgements against my person and property stating that without my agreement to the settlement, he would pursue litigation. I stated that I would counter sue them in court for making false reports to the credit bureaus, contacting me at my place of employment (after I requested in writing that they do not) in addition to the threats all of which are illegal and pose up to a $ 1000.00 fine to Anderson, Crenshaw and Associates totaling $ 6000!
I have supporting documentation from an EMPLOYEE of Fail Safe who took the time out of their day to gather documents showing the above stated incidents occurred, as well as payments being made and the default portion of the contract being highlighted! They personally mailed these documents to my residence which support my rights completely.
I know Anderson, Crenshaw & Associates do not care about my story but they better believe I am aware of my rights and that they are breaking many laws under the FTC and FCRA. I hope they see this and prepare to be sued for defamation of character and harassment, not to mention the other above laws that have been obstructed.
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