I was researching on the internet to try to locate the physical address for WFS and came across this website and a complaint by another consumer of WFS.
Here is my little battle with them at the moment. First off I have had a couple of previous auto loans with WFS in the past and have a current one now. I do recall years ago I had a little dispute with them and think I ended up paying late fees knowing that my payment reached them on time, but payed them anyway just to keep it from growing.
Here is my current problem with WFS.
I made my June payment on their website. Two days later my account was debited for the amount owed. Aprox. A week or so later I received a letter stating that my June payment was "overdue" DUE TO MY PUTTING A QUOTE UNQUOTE STOP PAYMENT ON IT, WHICH WAS ALSO INCORRECT!
I imediately contacted my bank via phone and confirmed that NO STOP PAYMENT WAS EVER REQUESTED and the June payment was debited to my account and NO CREDITS HAVE BEEN RETURNED TO MY ACCOUNT.
So I called up WFS and asked them what the deal was, and told them I DID NOT PUT A STOP PAYMENT ON June payment AND THEY DID DEBIT MY ACCOUNT. They asked me to fax a copy of my bank statement in which I have 3 times WHICH PROVED THE DEBIT BY WFS ON JUNE 21.
After getting numerous calls in the last month from their system I knew they were just putting it aside if you will just to let it go into the next month. I spoke with a person in their Irvine office who claimed she is waiting on her supervisor to review the matter. NOW MIND YOU THEY CLAIMED "I" PUT A STOP PAYMENT ON IT ORIGINALLY.
After calling this person several times, faxing my bank statement and proving to this person it was debited, I called again and she was giving me the run around and I knew she would just blow it off.
So getting quite pissed off I called the next day and went over her head to a manager. Now they were trying to claim i had insufficiant funds, which is also not true i had aprox. $4000.00 in my account, and now have about $5000.00 in my account.
I told this person you people are full of it. She put me on hold and contacted my bank and we had a conference call between myself, her and a bank rep. The bank rep opened my account in his system and pointed out to the WFS manager that THERE WAS A DEBIT BY WFS ON 6-21-05 AND NO CREDITS HAVE BEEN CREDITED BACK TO MY ACCOUNT AND THAT NO RECORDS WHAT SO EVER OF MY REQUESTING A STOP PAYMENT PERIOD!!!
I could tell the WFS manager was kind of trying to make another excuse but she looked like an ass, because I know she was hoping to show a stop payemnt or that I didn't have the funds, BUT TOO BAD FOR HER.
So here i am now and still no resolve, still no phone call back from her as she promised to clear it up.
So now i have given them one week to clear my june payment as paid and remove the late fee's or i will take them to court by no choice.
So yes i would believe the person's complaint against wfs 100% that i saw on this site earlier! Actually its a known fact a lot of finance companies do that kind of stuff on purpose knowing that most people are concerned about their credit report and a lot just give up and pay it. But i have news for them.
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