This company, America's Servicing Company (ASC) purchased my mortgage, for which I was paying $700 per month. Immediately, they started sending me bills for $900 per month, without explanation. I knew my rate hadn't gone up, I do have an ARM but I am still well within the 5 year fixed-rate period. I called and was told that my taxes had increased.
I of course checked this with my city's tax assessment office, who denied that my taxes had increased. ASC did not believe me. It took 3 months but finally I was able to prove to them, with a written statement from my tax assessor, that my tax rate had not changed.
ASC continued to send me bills for $900 per month, however. They then told me it was because I lacked homeowner's insurance. I own a condo and am insured through my homeowner's association. I faxed them proof of insurance.
That was 6 months ago. They are still charging me $900 per month instead of $700. I have put them in touch with my HOA management company directly, I have sent them multiple copies of my insurance declaration, and always received a fax confirmation. ASC denies receiving any copies ever.
If I refuse to pay the extra $200 per month, ASC does not apply my payment and then sends negative reports to credit agencies, claiming I am a late payor. They have even returned my check to me once, claiming I wasn't paying the correct amount.
I tried yelling, I tried threats, I tried patience. Recently I burst into tears - and found some sympathy but no real help. This is effecting my credit and my life, and ASC is now asking for up to $300 over my correct monthly payment, putting me at $1000 per month.
They are holding me hostage and I don't know what to do. I can't afford an extra $300 per month and am now selling my home to be done with them. I can't refinance because my credit now looks terrible, as my mortgage company has reported late payments for payments I made on time, for the correct amount.
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