I purchased my home in Phoenix, AZ last year in June.in November, my mortgage was sold to EMC Mortgage Corporation. Since then, I have had nothing but heartache and problems.
I had an 80/20 loan which requires 2 separate mortgages. It took them until February to actually even generate a statement that shows my billing.in January I sent in 2 separate checks with the appropriate account numbers on each in one envelope. My mistake. They applied the money to only one loan and showed that I was late for the second loan. I caught it before they actually showed that I was 30 days late. I was assured that it would not happen again.
Well, so much for assurance. Once again, in March, I had Fed Ex'ed my payment in, 2 separate checks with only one envelope though (I should have known better at this point...) - again, they applied all of the money to only one account. Well, I knew both of the checks had cleared and I even called and confirmed that they had been applied properly. Around the 26th of the month I received one of there infamous phone calls informing me that I was late on my mortgage. After they did a "work order" on it and supposedly "fixed" the situation - I called in a few times to make certain that things were applied as they were supposed to be. I asked to make sure that this was not going to be reported on my credit and they said, "No, this will not be reported on your credit." Everyone assured me that the "work order" was still in process, but that it was being resolved.
WELL, this past Friday I received a call that said my loan was delinquent for one month and that my current months was also due, and "how would I like to resolve that today?" I hit the roof. I demanded that I speak to a supervisor immediately and I was transferred to a lady who informed me that she was sorry that this was such a mess and that she would see to it that it would be resolved. I questioned her regarding my credit and she informed me that indeed it had been reported that I was 30 days late on my payment.
I COULD NOT BELIEVE WHAT I WAS HEARING. She said that she would send me a letter stating that they had reported it in error and that she would also see to it that it was corrected. We all know how long credit bureau reporting and fixing takes. I don't see this coming to a pleasant ending in the near distant future.
I suggest anyone staying as far away from these people as possible. It amazes me that companies can continually get away with this sort of thing. Is there anything we as consumers can do to stifle such rip-offs?
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