My wife and I have been banking with Southrust since 5 years. I will admit we have had our fair share or trouble maintaining our checkbook at times, my problems stem from them first wanting to hold our deposits which in turn causes more NSF fees to just flat out not owning up to their own mistakes.
Good example; we made a deposit on 3/15 of $400 cash but because they had a line in their system go down that day our deposit was not posted and since it was deposited after 2:00 pm that day it was the following thursday before I was able to see that it was not there. We contacted the district manager Mark for help. He was very helpful on Friday 3-18 to make sure they found the deposit and to assure me that they would take care of any fees that had resulted from THEIR mistake.
We thought all was well until thursday 24. I found out that one of our checks had been returned as a result of this. The merchant charged me $25 for the returned check. I again called Mark only to find his demeanor had completely changed toward us. He told me he felt like he had done enough for us and that he would not refund that charge back to us. After arguing and pleading my case for 10 minutes he finally agreed to reimburse us for the charge but told me that we would have to close our account down by the 15th of April.
I have never been so mad in all my life. If I make a mistake they expect me to remedy the problem immediately and penalize me for making the mistake. They make a mistake and then just decide they can no longer keep my account open. They are the biggest ripp-off artist in the banking industry
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