My 82 year old Mother In Law has been a customer of Wells Fargo Bank in Albuquerque, NM for over 24 years. She receives a low Soc. Sec. Check to live on monthly. Overdraft fees were taken from her account to the tune of $400 to $600 for a first time offense of their policies. I explained her situation and the reason for the accidental delinkquincies and pleaded with eveyrone all the way up to, and including, the bank president who refused to meet with me.
Way less than 1/2 of the fees were reversed by an instructed underling. The rest was a slap in the face for being their customer and became profit in their pocket at the expense of an old woman. I have been in customer relations all of my life. I know what I would have done for my "valued" customer. Nothing close to that happened here and my entire family is appalled at the response by Wells Fargo Bank.
How long are we all going to keep taking this type of treatment from business that just sees numbers instead of people? Does anyone realize how many silk suits and Lexus autos are being bought with money ripped off from the poor by just the banking industry alone??? She never got one phone call to tell her there was a MAJOR PROBLEM with her account. Notices were sent out but phone calls by her "alone" couldn't resolve anything and the BIG-RIP just continued.
No compassion for "an old woman" caught under the moving block of WELLS FARGO BANK! I told them I wasn't going away. I guess they thought I was kidding. This is only the beginning. Wait until I put up my "Bank Fee Comparison Web Site" and pass out comparison sheets in front of their bankssssssssss!
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