I was refinancing my mortgage with another company and Ocwen Federal Bank FSB will not send the attorney the closeout on the loan. I am in this process now and have been requesting the pay off amount since January. I am behind now 2 payments since they won't send a quote but I don't want to send them more money since our request, I may not get it back if it was too much paid.
I did not originally have my mortgage loan with Ocwen it was sold to them by another mortgage loan company.
I have made several calls to the phone numbers they give on an outomated answering system, since you never get a person, or rarely one.
I talked to someone when I first started calling them, then after they have refused to give me a payoff quote I get an answer system with options under 1,2, etc. But never a person. I receive calls, several daily, when I ansewr it gives you a message like "this is Barb from Ocwen, please call (and it gives a #) at your earliest convenience.
When I let my answer machine pick it up they disconnect. When a press * 69 to retrieve the # it says this # cannot be dialed. Is that a fraud or what. I am very stressed, outraged, feel harressed, over this issue and feel I have been a victum. I don't want to loose my home. I need any help I can get to resolve this.
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