Hello I have involved with (DRS) Debt relief Services since 1-27 and I am very displeased with all aspects of there business. DRS the parent company has you work with a Debt Specialist. My (DS) has been very slow to return calls and or e mails. He would not work very well with you, as he would say read the instructions and call if any more problems arise. I ended up getting in contact with the Paralegal Dept and when they learned of my situation.
The Paralegal Dept asked why I was not involved with them from the beginning of my process. I told them my DS knew about my case and did not advise me I needed to be involved. The Paralegal Dept (PD) became very hard to talk to by phone or e mail as well. I tried to contact the main office on problems and they were also slow to respond to any phone calls or e mails. I have been in contact with the Attorney Auggie Coccia who is also slow to respond if he does to e mails and phone calls. During the process I have never been sure of what to expect, hidden cost wise. DRS did not tell me up front about the Arbitration Process costing anything. DRS did not tell me that there would be any costs associated with getting the Arbitration awards confirmed.
To date I have spent $4395 on the initiatl purchase of the product, $240 on the arbitration awards, and $2550 on the confirmations of the awards. I have e amiled the owner on two occasions and he took several days to respond. The first response he stated he would talk with the Marketing Director and get back with me, he did not. I re e mailed him and his next response was Thank You.
DRS has changed stategies and did not inform me of theses changes. DRS is also aware that the Arbitration Process has problems and they are not willing to divulge that information to there clients. This has been a very bad business transaction for the product they were claiming to have. DRS's product does not work and they are not willing to take care of their clints as they have claimed.
Desired Settlement: Refund
Settlement Explanation:
I would like DRS to REFUND all the money they have had me spend. $4395 on there product, $240 on the arbitration awards, $2550 on the confirmation of the awards, and misc postage of over $100. A total of $7285. DRS was in the process of changing from arbitration to a new process and should have told me to change processes. DRS could have stopped me before I spent $2550 on bogus confirmations from Estell Tan & Bushnell out of SanFrancisco, Michael Burgess.
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