Complaint / Review
Nationstar Mortgage
Double Payment Return Delayed Repeatedly and Promised Check Never Sent

My primary bank had a glitch and made a double payment to all my mortgages. All the receiving banks returned payment electronically and were friendly, except Nationstar. They say they do not do electronic return but would overnight a check which would arrive Wednesday.
Thursday still no check. Told to wait. Friday for sure. Friday no check. Called and Laryn sold me repeatedly that it would be overnight for Saturday delivery. Waited 40 minutes for supervisor to complain about first associate. No supervisors available. (I work on jobsites and will not return for two weeks).
Saturday no delivery. Called customer service again and was on hold until they closed. Disconnected. Called FedEx. No delivery scheduled. Further investigation reveals that no pick up to them has been made.
If they do send it Monday, it will now be three weeks until I get the funds. Meanwhile ALL my automatic payments that depend on these funds will bounce. Nice going Nationstar.