Recieved a call the end of August on my cell while at work. Took the call and rep offered a guaranteed credit card with a deposit of $299 on my part. Sounded safe so I set up the withdrawal. The money was withdrawn from my acct on 9/3/04 as agreed. I moved the end of Sept. And reported the change of address via a answering machine to the only name and number I had been given.
Therefore I placed a call to the only number given to me at the time. 1-866-804-5469 with the reps name Kathy and her extension #240. I had to leave a message, so I reported I had moved, and left the new address on the message. I heard nothing, recieved nothing and tried calling several more times leaving messages with who I thought would be Kathy at ext. 240.
Some time in Oct or Nov. I was able to call and spoke with a woman. At this point I had no reason to feel this was fraud. I explained I had moved, gave the current address when asked so that she could verify it was a different address. She explained that she had no way of checking to see if it had been delivered. It was after hours and I would need to call again. I called a few more times only to get a voice message as my working hours conflict with the buisness hours I found out later. Finally on Dec. 13 I spoke with a Michael Brandon who was very kind and understanding, he stated I had been more than patient he did not know where the packet was and would put in for a refund for me. I would however need to call in five days to see if it was completed. I explained about the conflict in calling times but that I would be on Christmas break and would make the call the week of the 26th.
I have called today Dec. 27. I spoke with two men, both saying that the investigation into my packet would not be complete for 15 days. I would need to call on Jan 3.2004 to see what the status is. I asked then what and they stated that in 15 days they would have to see where the packet was.
My next anger came, when I was told that the packet had to be tracked before any refund could come about. I had not reported the change of address, I was waiting three months before pursuing this and that there was "no supervisor" available to speak with. What company does not have a supervisor?
When I spoke to the third gentleman for the day, he first told me with in seconds, that the packet was mailed Oct. 5 or 6th. Come to find out that was verified via the US Postal web site with a tracking number. Then he stated to me, I had called, left a message with my new address however, they could not accept that as a report of a new address as anyone could have called.???
OK, then in his next speal, "I did not call", I should have made a point to call more than once and they would mail me a new packet. I do not want a new packet! I want my money returned. I feel, if they were able to get my Cell Number, another issue, they certainly are able to refund my money. And I can almost guarantee that the packet was returned to them. I purposely did not file a change of address before Oct. As I had expected the packet in Sept. The only contact that gave me the name of the company was mailed to me 9/11/04 stating the phone number on my bank statement would be incorrect.
I would like to know what recouse I have in getting my money returned to me.
0 comments