I also have a contract with Fitzone. The money is drafted directly from my account on the 15th of every month. Around the 20th of October I received a phone call from a service rep saying that I owed my dues, plus an additional service fee for "not paying." I told her that it comes out of my account automatically, she told me that Authorization was Revoked by my bank (Fifth Third). Since I didn't know why this would have happened, she suggested I go speak with my bank.
I have been going back and forth between Fitzone and the bank since then. Each time I talk with a Fitzone rep, they tell me a different explanation for my missing money, always blaming someone else. The problem is that on my bank statement, it clearly shows that the money was taken by Fitzone on the 15th, and never went back in my account after authorization was supposedly revoked. My bank's office manager tells me that I have proof that I've paid, and doesn't understand why they are being so relentless. It makes me so angry...
But, I have contacted the Better Business Bureau, and am now waiting for a response. Ridiculous.
Do not let them suck you in.
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