Usacomplaints.com » Beauty & Appearance » Complaint / Review: Massage Envy - Stealing my money. #945933

Complaint / Review
Massage Envy
Stealing my money

I'm totally embarrassed by how I've been handled below.

I'd previously created a scheduled appointment for July 24th at midday weeks ahead of time. I named the night before at 8:21 pm to stop because of family problems. The woman who responded the telephone stated it'd not be considered a difficulty and undoubtedly I wouldnt be billed since I ended significantly more than three hours ahead of time.

Fastforward towards the 24th. At 12:07 pm I obtained a voicemail saying that I missed my visit. Really? I called back and described that I talked with somebody the night time before and ended my visit. They asked if I understood who I talked with. Nooooo... I didnt focus on her title. Arrive at discover, they've no report of me eliminating this visit, therefore she told me she'd TO CHARGE ME. I informed her she didn't have agreement to get this done and he or she might have voiced towards the women who worked the night time before to discover who created this booboo. She proceeded to inform me that it had been their plan to cost my charge card since I NO CONFIRMED THE SESSION - that we DIDNT

She explained the supervisor might contact me later that evening and perhaps I really could function anything out together with her. Do you consider I obtained a phone? No. My partner named and requested to talk to a 24 hours later and again was informed the supervisor might call. Never occurred.

You'd better make sure beyond a darkness of the question they cannot fool you before you actually consider calling this location. Actually, I'd operate significantly, far from this horrible justification to get a company. Guess what happens the largest laugh of of the is? I just created a scheduled appointment below since I had been provided a giftcard. Plus they somehow got OUR money, also.


Offender: Massage Envy

Country: USA   State: Texas   City: Dallas

Category: Beauty & Appearance

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