I made an online purchase from Ulta.com - my first of what I anticipated would be regular orders. However when my order arrived (more than 7 days later) it was missing several items - they were on the packing slip, but not in the box. I called customer servicer and was told they could not help me. I sent an email, and never received a response. I had the potential to be a new and loyal customer - If this were my company, I'd be doing whatever I could to win back my business.
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