I visited your Cherry Vale Mall store on Saturday night and had a chop shop done on my hair. Did not get the haircut I wanted nor was it even. I noticed it being as off as it was when it was dry. So, on Sunday I went back to have it fixed only to be told that it is against COMPANY POLICY for anyone else to touch me except for the stylist that created the mess. I then told the stylists working that would not be happening. I was then told me that maybe the manager would be able to fix it and very rudely told me that I have to call the manager and let her know. Never did either of the stylists that where working apologize for the problem and the other stylist that was working was sitting there with her legs hanging over the arm of the chair – did not look professional at all. She was also the same one working last night sitting the same way. I then informed the stylists working that I would be going to my bank since I paid with credit card and have the charges reversed only to be told once again IT IS AGAINST COMPANY POLICY for you to get any refund of any sort. When I asked to see a copy of this policy was told once again IT IS AGAINST COMPANY POLICY for you to see our policy. The stylist that did this mess never gave me a receipt nor was I offered a Gold Card. I was told that if I wanted it fixed that day I would have to pay for another hair cut. I am really dissatisfied with the service that I received.
Most places when there is a problem will ask you for your name and number to have the manager contact you, but this must be AGAINST COMPANY POLICY to better serve your customers.
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