I just got through to a rep (matthew) at 1-877-859-1107. I started the conversation saying that I was "absolutely pissed." I had placed an order on 10/28 and tried repeatedly to call within the trial period in order to cancel my account. I never got through to anyone. I never did receive my my trial but they did bill me $89.31 on 11/14 and I received a bottle on 11/19. I called my credit card to dispute charges and finally got through to an Acai rep. They agreed to refund my charges and cancel my account. They were not able to refund my $3.95 but the rep said he would make a "request." Whatever. Lesson learned.
I had been able to call Fit Factory within the trial period and they did not have record of my account. I called again today to confirm this.
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