I have read the numerous complaints about the unauthorized charges for 19.95 mine was for 29.95. I did order the Acai berry from a 14slimtabs but did not agree to the fitfactory service. The fitfactory company is not the one being misleading. It is the place where you order another product. When I ordered the Acai berry suppliment I saw a reference to the FitFactory but I did not see where it quoted a price. I was under the impression that it was one in the same. So when I saw the charge on my account I freaked. I did not authorize any charge from a "Fit Factory". Like everyone else I went to the bank and canceled my debit card and was told that there was no other information other than the name and the charge. I left the bank a little upset. I resolved to come home and find the company online. My search did not take long. I found this site first and read all of the negative feed back about Fit Factory and thought I was in trouble. Then I found another site for a service. I tried this site and went to the "Contact Us" section and called the 800 number. I spoke with a woman named Crystal who was very helpful. She explained what happened and was more than glad to issue a refund.
The problem is not them it is the misleading information from the website that you originally placed an order.
Here are the helpful numbers I found so that you can get on the right track.
FITFACTORY Customer Service 1-866-407-1022
Website www.fitfactory.com/corporate/contacts
Vital Acai Billing press (1) 1-888-513-5775 (this is a bogus number)
Address Supreme Brands
941 Pearl Street #27
La Jolla, CA 92037
Http://www.ebizprogram.com/cpage. Aspx? Name=contactus
This website was not the one from 14SlimTab. I am still looking. As soon as I find the correct information I will post it.
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