I placed an order online last March 9 and followed up 3 days after asking when my order will ship. I sent three e-mails and did not receive a single reply as to when my order will ship.in my frustration I looked for this company in Facebook hoping maybe I will get a response from there and finally someone responded from there.
The customer support team kept saying they replied to me with the shipping info but I received no e-mail until yesterday, March 14 and I think that only happened after I reached someone from their company via Facebook. I looked at my Inbox and Spam Folder DAILY and there was no e-mail response from beauty works on when my order was shipping.
If not for Facebook I don't know if I would ever have received a reply from Beauty Works yesterday. Each e-mail i sent them that was ignored made me more frustrated on the follow-up e-mails I sent them after.
They kept saying Kristi sent me a response, etc. I received NOTHING!!!
I sent a letter yesterday to the manager named Mr. Martin to express how incredibly frustrating and aggravating it was dealing with his company's customer support team.
What I find so aggravating about the whole thing is instead of them simply apologizing for the delayed response and giving me the ship date of my order they kept arguing with me the customer and kept turning this around on me. Why would I get so upset if I had received a reply already? Why would my e-mail subject state 2nd follow-up or 3rd follow-up on my e-mails? Obviously I received no such reply.
Instead of them simply apologizing they turn this around on me as if I did something wrong when I was simply asking for shipment status.
How hard can that be? Tell me when it ships and we're done. This is my first purchase from this company and I must say it really left a bad taste in my mouth the experience I had dealing with this company.
Today I received a response from the Manager Mr. Martin.instead of apologizing for the delayed response he sent a rude reply. That really set me off and I replied in the same rude tone he wrote me.
Not once did anyone from their company apologize for ignoring my e-mails. UNTIL TODAY I still do not know the tracking # and who the carrier is of my order because they keep insisting they sent it to me when I did not receive such e-mail.
Yesterday I changed the e-mail address I had for my account with them from my cox e-mail to my yahoo e-mail and the manager was accusing me of providing them the wrong e-mail address. I told him that they had my cox e-mail address and that was the e-mail address I was using when I was chasing them for the shipping information of my order.
I could not believe how this company treats its customers.instead of trying to help and appease they turned things around on me and lashed out at me because I was getting increasingly frustrated and annoyed by their non-response and after they finally responded yesterday instead of giving me the Airway Bill for my order they just kept arguing with me that they already sent me this information via e-mail. And after many days and e-mails as of today, March 15 Friday I still DO NOT have the Airway Bill of my order to track shipment. Unbelievable!
I was ready to pull my hair out in my frustration. This company takes the cake in poor customer service and rude treatment of its customers. Mr. Martin set new heights for rudeness to customers.
I am definitely taking my business elsewhere and NEVER ever doing business with Beauty Works Online.
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