This outfit sucks. I ordered a shaver that had a 30 satisfaction guarantee from Panasonic which said to return to the place of purchase for a FULL REFUND if I didn’t want for any reason. They refused to honor the guarantee and wanted to charge a return fee of 15% PLUS the cost of shipping it to me in the first place. This is certainly not a full refund. Their customer service basically told me too bad, if I didn’t like it I could call Panasonic since it was their guarantee. I would never buy anything from them again.