Usacomplaints.com » Animals & Birds » Complaint / Review: Banfield - Poor service, over charged, plan is a scam. #948258

Complaint / Review
Banfield
Poor service, over charged, plan is a scam

I'd only acquired a discount to get a free examination at Banfield.inside a couple of days my kitten was displaying some indicators of trouble urinating. I planned a scheduled appointment and undoubtedly was really worried about my 14-year old infant. I've had him because he was 4 weeks old. I completed all my paperwork and waited and was ultimately observed with a vet. This vet tech was excellent. And, I sensed the first vet I noticed was also great. They stated he required bloodwork and that I might save lots of cash easily purchased the plan since the bloodwork was contained in the strategy. I had been in this state-of concern that I registered for this. They received the body also it delivered to be reduced body count as well as their examination confirmed he might possess a congestion in his urinary system. The offered me antibiotics and an RX for meals for urinary tract disease that may just be bought in Petsmart. Additionally they had a need to do one more check; but utilized body in the same pull. This check was for feline leukemia however it cost $40.00 however it wasn't included in the program I simply bought. This test returned bad. I had been routine to get a follow-up in per week. After I visited that go to a different scenario. The brand new technology wasn't effective at looking after a cleaner. She stated she had a need to perform a fecal examination to check on for viruses and throughout that examination she injured my kitten so poorly he created an audio I've never noticed in 14 years. I requested to prevent. I understand think she ruined anything in my cats butt since he's currently recognizing body when he goes to the toilet; trust me we're likely to another vet tomorrow. She subsequently arrived in and offered him some dental medications before I acquired an opportunity to quit her and/or request the things they were and think about any unwanted effects. She subsequently explained it had been a worm medication. Nevertheless unsure what's happening as next he didn't possess a bowel motion for just two times so when he achieved it was most uncommon. Once the vet arrived in she stated he'd bugs and that I informed her I simply place his flea medications on. Within our region, we're a beachfront neighborhood and bugs are below all year round. She questioned what type I'd utilized; I informed her I'd used Sentry bought at Petsmart since it is made of organic elements. The vet said I ought to not utilize that since it was harmful and I had a need to purchase flea medications from their store and he or she said I'd to buy Innovation for $14.00 each therapy and because she'd previously had that on my kitten I had been compelled to cover that. I had been very annoyed since ALL flea medications condition to make use of every 30 days; and he'd two does in two days. She subsequently stated he desired another body make sure that could be $40.00 and again the program didn't protect that. I informed her my Social Protection didn't come until next week and he or she believed to get my funds so as and return in a few days. I again ask why it was not coated and he or she wouldn't reply. I went home and experienced both guide and also the agreement and nothing stated by what is or isn't contained in bloodwork. They both state analytical bloodwork is incorporated. You need to note after i submitted our problem about that banfield has changed their agreement. Your day before my next visit the assistant phone to advise of my visit and throughout that discussion I had been again informed to ensure I'd the cash prepared for that blood test. Over the following 2 hrs they called back and stated they had a need to reschedule my appointment since the vey needed to conduct surgery your day of may visit. I mentioned I'd need to contact them after I got house; but did issue how this change came into being so rapidly. I had been informed they'd a brand new consultation program also it didn't capture the double-booking. After I got house; and before I really could contact them to create a brand new day they called me again. This time around I had been informed the vet might delay this surgery and find out me first. Today they're allowing someones dog watch for surgery which was said to be a small crisis to determine me. I told them-not to be worried about it. I'd like everybody who says this to: document all your documents and grievances together with your regional state attorney-general, the BBB, as well as your stateis vet panel. These folks need to be shut along today!


Offender: Banfield

Country: USA   State: Virginia   City: Virginia Beach

Category: Animals & Birds

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