I do not have the Wellness Plan and I did not qualify for the Care Credit through Banfield. I am a full time student and surviving off of student loans and I am a Petsmart customer and have been for many years. I understand that Banfield Pet Hospital not part of Petsmart and the service I recieved was very unethical. I took my cat Jasper in that had scratched his ear and it caused a Hematoma and filled up with fluid. They asperated it and drained it and said that is all they can do and it might fill up again and surgery will be necassary. I told them I am on school funds and I do not have the $600 for the surgery so they sent him home. I took him back the next day due to it filling up again after paying almost $300. They informed me that he has a blood clot that is causing it and to put him down or do they surgery. Jasper is not that old and he was still eating and drinking and I am not gonna give up on him when he still has life in him. I had them do the surgery and they put him to sleep and did a drain in his ear with sutures and he stayed all day for observation. I brought him home that evening of July 15th and kept the cone on his head to prevent him scratching the area for ten days. I took him back in a week and the drain was removed and Dr Gomez said that it looked good and he should do well now but to leave the cone on while it heals. I had Jasper back in the Pet Hospital on Thurs because the drain / surgery did not work and his ear is full of fluid again. They said there is nothing we can do now but to asperate it and do the surgery again and sent him home without even looking at the infected ear. I informed them that they got all my money and I can not keep going through the same procedures over and over again. They said that there is no guarantee on the services that the Banfield Pet Hospital provides to animals. They get your money and are not willing to help you with your pet that is also a family member once the services have been rendered. I should be entitled to a refund since my cat is not doing good now and his ear is goona close up and is also in pain due to the fluid in his ear. I will be taking my cat and services elsewhere such as the ASPCA or Humane Society.
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