Complaint / Review
Nicole Hubert - Malsam Dog Trainer
Terrible Customer Service and Poor Skills
Nicole Hubert (Fromerly Malsam) works dog-training out-of her house. She charged $600 monthly for panel and practice providers that she suggested might assist a-6 month-old unchanged afraid / avoidant male Belgian Malinois and suggested he'd discover everyday behavior training and contact with toys that will assist him conquer his trouble with socialization and excessively large startle reaction to daily circumstances and looks. She suggested she'd need a few months to see achievement and suggested just before instruction when she experienced his instruction wasn't effectively progrssing, she'd not "simply take our cash and maintain coaching him". She also agreed to supply e-collar instruction using the extra price of $243 to get a collar right for your dog. Finally, she suggested there could be regular movie and published improvements on his improvement offered. As a whole, there have been three (3) videos supplied, and published improvements were just provided after needing to obtain a standing. The e-collar which was supplied was given for Little/Moderate pets the puppy itself is Big and Substantial Travel. Stated collar continues to be delivered TWICE towards the producer for support. Your dog obtained minimum off-home workout sessions (just 3 documented but no evidence they really happened) and there have been amounts of time that no instruction was supplied while she joined numerous tests and contests together with her other pets. Although there, he was subjected to two (2) female pets who have been in warmth whilst in the "coaching setting". He also delivered an intense and reactive puppy and he delivered much more afraid and avoidant than before going to instruction. Nicole also suggested that his return might contain his fall off with two follow-up appointments within the next two times afterwards to determine his reacclimation. This didn't occur as she ostensibly invested significantly less than an hour or so at our house after trying to alter the fall off day in the last second. She also mentioned that she'd give a published extensive reacclimation intend to utilize upon his go back to the house. She never supplied this reacclimation strategy, and didn't react to follow-up communications seeking assistance and path on conditions that quickly arose after she quickly slipped him down. I'd consider this encounter into account when considering Nicole Hubert (Malsam) for almost any puppy training providers.
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