Complaint / review text:
Ok, let me explain how crappy of a Groupon and Business model they are proposing. I was a paying member of this Snap location from 2008 to 2014. I decided to get a Groupon with the idea of signing back on later. Well, here are the issues with that. Short story, DON'T EVEN BOTHER and DON'T BE A MEMBER OF THIS LOCATION. Sign on at ANY other location.
Problem 1 - You need to make an appointment that takes all of 15 minutes that apparently only ONE person can do - aka Cameron. I went at lunch time and he didn't have time for me (had current appointment) and told me to come back at 4:30 same day. I did with traffic slowing me down. So if you must go, call ahead. You aren't important otherwise.
Problem 2 - Here is the business model. They have no compassion for the cheap price you paid on the Groupon. Where they INSIST on making their money UPFRONT is on the $25 keycard you HAVE to buy. I already had one, and he just wasn't ok with that. It pulled up my old information and he said I wasn't a new member. Uhhmm, I'm not a current member nor have a been one for years. I sold that house last year even. Basically who cares. I gave that place $500/year for 6 years straight only to get a middle finger basically.
Problem 2 A - IMPORTANT - READ THIS IF NOTHING ELSE ... I didn't make it to this level of the game, but here is where they will try and get their money off of you. In order to fully sign on, they only restrict you to the COURSEY location ONLY. You can not go to any other locations. They take your credit card information as a hold to charge at a later time....The only time the single location restriction is lifted is at the end of the two month promotion period at which they HOPE you forget to cancel so they can SLAM you with a $50 registration fee (didn't we do this 2 month prior though? ) and ALSO a $29.99+tax membership fee. By the time you notice, it is too late... even if you cancel then and there, you are on the hook for $80+ dollars. So what if you walk away and leave? They have YOU and ANY of the hundreds of Groupon buyers that don't put an alarm on their calendar to cancel membership.
That is a sleazy and just evil business model. If that's the only way you can thrive as a business, you shouldn't be in business, period. That is worse than a slimy used car dealership. Silver lining is I didn't sign on for that nonsense anyhow, but I HOPE that Groupon buyers read this and RUN AWAY.
As far as Snap Fitness goes as a gym, it in itself is great and convenient. Sign on ANYWHERE ELSE though!!! Don't give this place any of your money. Go a little further to the one on Highland if you can. It is much larger with newer nicer equipment. It is quite sad what the Coursey location has turned into in its transfer of ownership. Clearly they aren't in it for the long haul.