I returned damaged merchandise to Kohl's. Afterward I emailed their customer service department and suggested that they find a way to make it easier to return heavy merchandise to the store (across the parking lot and through the entire length of the store was difficult). I also suggested that an apology for the inconvenience should have come before the lecture that I would lose any Kohl's cash I earned on the purchse. (I already knew that). The email I received in return was generic and sent out in the middle of the night. I would be surprised if anyone really read my email. Bad customer service. Kohl's sold me damaged merchandise. I had to spend my time and gas returning it to the store. Seems like they could have at least acted like they cared.
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