I entered into an online transaction with a customer who wanted to pay ONLY through PayPal. This transaction was not facilitated by eBay.
This customer purchased a set of 2005 BMW 545i Sport Factory Alloy Wheels and Tires. He saw pictures and a full description on eBay (the auction had ended) and committed to purchase the wheels after the fact. He sent a $500.00 deposit through PayPal (the wheels were sold for $1499 plus shipping). The remainder of the money was sent through PayPal using his credit card.
The customer received the items and said they were not as described. We spoke on the phone, and I suggested some remedies, to no avail. The customer wanted to send them back at my expense ($138.00 shipping).
The customer said he would try to sell them on his own and sent me a copy of the ad he wrote. It stated that he was selling a great set of wheels with 70% tread... and show little wear... They are in great condition.
After he cut off ties, he reversed the charges. When I called PayPal, they said he had no case, as it was not facilitated through eBay and his description matches mine. I still offered to help him sell them and even work out a deal through many e-mails and phone calls... No response.
I have never had a bad transaction in 18 years of online selling!
I sent law enforcement to speak to him (in another state), and he told them he sold them.
My account is frozen until I pay for the wheels he sold and receive the money back from PayPal. I am negative in this account - thanks, PayPal.
Now, is this fair? Is this proper business practice from PayPal? These are the facts, and I will seek legal assistance, as I cannot conduct business in certain capacities on the Internet, let alone eBay.
Seller beware! We have no support from PayPal, as they are "simply a third party." The Resolution Center will not assist you!
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