CitiMortgage has the most incompetent people working for them, or they just do not care. I believe it is both. I have been trying since April '09 to deal with them, and here it is October 29th and I still have not received a call from loss mitigation. I found out that my home is in foreclosure, which is okay with me since I do not live there any longer, because I did not trust them.
Now I am receiving calls from the PMI people on top of all the calls from the collection department (which loss mitigation told me to ignore). I just don't get it. You call them and they tell you a different story each time you call, on top of the rude behavior of the person. It is so nerve-racking to deal with them. I had an ulcer because of this, even after I faxed them 4 cease and desist orders. They still have not stopped.
I just want to do a deed in lieu of and be over with this. I have cried so much that my eyes hurt. I don't know what to do. My kids are seeing this and they are afraid for me.
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