I am a mother of three who is lower class. My husband is on unemployment, and I am interviewing for jobs. We have one older car that belongs to my parents. With the economy, we lost everything in Wilmington and moved to Pinehurst. I kept my SunTrust account. We have no credit cards because we lost everything and could not pay them.
Just recently I had my husband's unemployment checks directly deposited into our SunTrust checking account. This past week the check did not go through on Tuesday like normal. It went through on Wednesday. So we bounced some items. SunTrust charged us $648 worth of fees for bouncing. That day when I went into the bank to explain what had happened, they offered me a credit card so this would not happen again. What a catch-22. The check would have more than covered what items had bounced.
I told them this was the first time this had ever happened and asked if they could not waive the fee. The fee they charged us took all of our unemployment money and more (we are still negative). They left a family of 5 with no food money, no gas money, and no bill money. We have had to live off the WIC items our kids get and hope our bills can wait!
The Pinehurst branch told me the Wilmington branch would have to handle the issue and that they would call me the next day. Two days later, still with no money, they called to let me know that they had refunded two fees (which is not included in the $648 they have charged us), but they could not help me with any of the others. I know they could waive those fees! It is the first time this has happened, and they took a poor family to the cleaners.
We are just trying to survive. SunTrust Bank is taking advantage of people, and everyone needs to know! Thank you for your time.
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