Usacomplaints.com » Business & Finance » Complaint / Review: Quicken Loans - No guarantee they will do what they say. #462164

Complaint / Review
Quicken Loans
No guarantee they will do what they say

My husband and I are trying to buy a home and we have money for a down payment but not good credit so we have been contacted by Quickens Fresh Start Program. For $300 they will repair our credit and give us a loan for the home. Since the home comes with a truck we would need enough money to get the truck on the road so my husband would go from company driver to owner/operator and make more money.

I was contacted by Zakk who sounded friendly enough but seemed to get irritated by my questions. Any way long story short, I asked Zakk for something in writing. He asked what exactly is it that I'm looking for. I explained to him that I needed something in writing stating that upon receipt of x amount of dollars from me Quicken would agree to do a, b, c in a specified amount of time and if a, b, c were not done I would be refunded within a specified amount of days. Zakk said he could send me something to my email, I explained to him that wasnt good enough I wanted something with a signature on it that gives me some legal recourse should this not work out. He said he would have to refer me to his manager.

What??? No guarantee in writing???



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