I have been a customer with BB&T, and needless to say, this bank is very unprofessional in the way they conduct business and in the way they treat their customers (especially the customer service call center).
I have been slammed with outrageous NSF fees. I had placed CASH in my account to cover charges that I had made on my credit card. I asked the teller if this was going to cover anything pending. He lied right to my face and told me yes. The very next day the money was gone and I had several NSF fees. This is not the first time that BB&T has done this. I admit I have made mistakes in the past regarding my account and took the blame when needed. However, the past two times this has happened were not my fault. I made sure there was money in my account to cover the charges. Cash is not good enough for BB&T until they make sure they can get their hands on all of my money.
When I called the customer service center of BB&T to try to handle this situation, I was basically told, "Oh well, perhaps you should conduct your business elsewhere." What kind of customer service is this? I am very angry, and because I cannot trust my money in BB&T's hands, I have already switched bank accounts. I have been with other banks in the past and have never had issues like this. I highly recommend that anyone who is a customer of BB&T seek other banking methods.
It is completely understandable that people, such as myself, make mistakes. I made a mistake by banking with BB&T. They lie, steal, and commit fraud. I have already begun making a report to the FDIC, and I will also be filing a report with BB&T corporate headquarters. If someone would like to share their situation with me, please do. I feel that people should stand up for themselves regardless of how big a company is. This is what companies want. They think people will just blow hot air and that nobody will do anything about it, so these companies (BB&T included) continue to get away with unprofessional behavior.
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