My mother had a safe deposit box with BB&T which was only in her name. She kept all of her valuables in it, such as jewelry, cash, titles and so on. She always kept a large amount of cash and did not allow anyone access. Unfortunately, she passed away in June.
Her husband, whom she did not trust, was allowed into the safe deposit box by BB&T employees on two occasions even though his name was not on it. He forged her signature, stole her safe deposit key from her purse when she was comatose, and emptied the safe deposit box. I asked BB&T for help, but they refused and did not even attempt to retrieve any of her property. I strongly believe this is a breach of contract and that the bank should be 100% responsible and should do everything to remedy this problem.
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