Purchased a inspection device for fishing wire thru walls, while using equipment the end fell off, we figured it was a defect in the plastic which caused it to fall off. We had previously purchased the item on line and also purchased a replacement warranty for this very reason. (PRT4-200 CPS) Replacement Warranty 4 Year. We sent in the part after explaining the problem, explaining that it was broken, we were told to send more money for shipping and handling, we did and then after three weeks we received part back unrepaired, and uncovered, we called and were told we would be called back, never happened, then we called and were told they don't cover broken equipment, we tried to explain and were repeatedly told we don't cover broken equipment...?
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