Fortunately, I do not bank with SunTrust, but I do have two auto loans with you. I must say it has been the worst experience I have ever had, being harassed by the collection department. Both autos are 2005, and there has never been a missed payment. However, since the loans were due about ten days apart, there are days when a payment has been made at the last minute. I just went to my credit union and refinanced one of my trucks.
It is a shame that, after talking with your office about the ten-day payoff, I have received a number of calls from your collection office. How do you run a bank where no one is on the same page?
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