I paid $250.00 plus with a credit card, and they told me I was going to get a credit of 5.00 dollars a month on top of my discounted price of 29.00 until I received the 250.00, because of the equipment I was getting (dish box). I got the dish installed, and the technician could not set it up at the time. He mentioned the computers were down. I asked if my discounted price would still be in effect, and he answered yes.
I called the 1800 number a day after and spoke to several individuals who apparently did not know what had happened, and I explained it to every one of them. I called several days in a row trying to get a confirmation for my discount, to no avail.
After about a week, I finally got a code to enter on their website to make my discounted price available to me. The first month's bill showed up, and to my surprise it was 42.99, but included the 5.00 discount they promised to return for my 250.00 down payment. I called again and spoke to a girl, and she told me she could not do anything because billing was already done. She also said that I needed to input the discount code on their website for the discount to take effect, to which I replied that I had already done so.
The second and third bills showed up, and each was still 42.99. So I called to cancel the service, and they told me there was going to be a cancellation fee. I told them they could take the 250.00 from my down payment, but now they want $325.24 more out of me.
Please help!
This ripping off of people's money must stop! I know at least 2 to 3 more people these guys did this to, and they are not happy either.
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