Complaint / Review
Green Dot Corporation
Promised Callback From Corporate Specialist Never Came

I was told by a corporate resolution specialist that I would receive a phone call the very next day at 10 a.m. I never received this phone call. Talking to customer support at the 800 numbers, I realized that the corporate and customer support reps must not interact, as I was told I would have to wait until Monday to receive assistance. This is largely unacceptable, as a Melissa Crenshaw specifically told me, both on the phone and via e-mail, that she would be in contact today.