Be careful in choosing Direct TV as your satellite provider. Their service desk is very courteous when you call and sympathizes with your cause, but does not resolve a thing. I was a loyal customer for over 5 years, and in December I decided to cancel and go with ATT U-Verse. I received a better deal and so far everything has been an excellent experience.
However, when I canceled my service, I had just paid my monthly bill, so I was owed a refund. It was not much, but every little bit helps, and since I had paid my bills for so long it should only be fair that they send me my refund. To make an extremely long story short, to this day I have still not received my refund. I take the trouble of calling in every month, because at this point it has become a mission for me to get my refund.
They have all tried to tell me that they have sent me so many checks, and yet not one has made it to my address. How come I receive every other piece of mail from their company, even statements showing that they owe me a refund, and I can't seem to get one envelope with a check? Is it going into "check space" and floating around out there? I'm positive that if I owed them even the slightest amount of money, they would have no problem disconnecting my service.
It has been six months now. How much longer does a customer have to wait to get their own money back?
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