Complaint / Review
DirecTV
$400 Early Cancellation Fee After Seven Years as Customer

I have been a customer for 7 years, and now I have a $400 early cancellation fee for a box I thought I bought. It was activated, and only after activation was I told about a contract I had just entered and a termination fee. I explained the issue, but he didn't care. I asked if he could look at the last person I spoke with about this issue, and he said he does see who I spoke with.

I asked if he could put HER on the phone, only for him to say, "It really doesn't matter what HE said, you still have to pay the fee." This shows me he didn't even look at the notes or even listen to me, since the person was a female. He didn't care about my issue. I was treated like a second-class citizen. DTV should be thankful I had been a valued customer. As a service provider, you should be ashamed of yours. Very unprofessional.