I canceled my service with Directv because I was moving to a place where there was cable and was not happy with the service. Service was canceled as of 5/23/07. Equipment was sent from my house on 5/24/07. Equipment was received in TN on 5/30/07, signed for by K. Miller at 9:24 A.M.
On June 21st I was charged $579.33 on my debit card that I had to register with them when obtaining the service. I never allowed them to directly take money out. They stated that they sent notices out in April about new procedures. Well, I didn't receive one. Then I said, okay, why did you charge $579.33 when I only owed you $194.23 for 1 month and early cancellation? "Oh, you didn't return the equipment." I said, lady, I have the FedEx receipts and I already checked that you received them in May. I was put on hold for about 5 minutes, and she came back and said they would refund my money to my account in 3-5 days. I was not pleased, as it made my account short and I was charged fees that I shouldn't have to pay.
After 3 days and no refund, I called and emailed several times and was told that I would have to wait while they researched. Each time they researched, they said yes, you were overcharged, expect a refund in your account by June 29th. After no refund, I called and emailed again on June 30th. The lady on the phone again had to research and stated that after they figure things out, I would get a refund check sent in 6-8 weeks! What??? I did nothing wrong. Why am I being punished for your mistake!!! The email stated almost the same, but that the money would be sent 6-8 weeks after my disconnect.
Now not only is my account accruing fees, but I have to make a choice on which bills to pay. This will damage my credit as well as incur more fees. Besides, how am I supposed to tell my kids that we can't afford the milk this week? I have received no satisfaction from this company, and I see many others are in the same predicament. It is wrong that they can have the right to take out any amount they want to and not have the responsibility to do the right thing and put the money back in a timely manner. Their responses were all generic and could have been sent by a computer or trained monkey.
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