We bought a vacation package from Yahoo/Travelocity on March 24 for a trip on July 3 through the Internet, including the Travel Protection Plan. They billed us right away, and we paid them in full even before the travel date. After that, we never heard from them again. We assumed that everything was OK until the day we showed up at the IAD airport to check in and found out that the flight we were supposed to be on did not have our names on the passenger list. They told us our flight had been changed and we needed to check in at Washington National Airport instead. Our whole itinerary was changed without any email notification from Yahoo/Travelocity.
Our vacation was ruined because of all the hassle they put us through. When I came back from the trip, I sent an email to their customer care about their unprofessional and inconsiderate business, but all they did was try to get away from their own mistakes. All I needed was an email to notify us in advance of any changes to our trip, and they could not even do that.
I wrote this letter to warn other innocent people who might be trapped into doing business with Yahoo/Travelocity and end up like us: very unhappy and frustrated customers.
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