I went into the Petco store on Nov. 5, 2004, to return 2 aquarium pumps that I hadn't used or even opened. I wanted a cash refund. I was told by the manager, Jo, that they did not have enough cash on hand to give me a refund that early in the day. It was 10:30 am. She told me to return in the afternoon, which I did.
When I returned to get my refund, Jo, the store manager, told me that their district manager (they did not give me a name) told them that all they could give me was a gift certificate because I had returned too many items lately, even though I had my receipts for these items. I do not have a job and my unemployment just ran out. I had just bought 2 other pumps from another company because they were half the price of what I paid at Petco, and I was going to use the money that I was going to get back from Petco to pay for these. They said they would only issue me a gift certificate.
I don't want a gift certificate for $282.80. That is a lot of money, and furthermore I don't plan on ever shopping at Petco again! There is nothing posted in their store or on their receipts that states that if you return too many items in a short period of time they won't give you cash back anymore.
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