I am writing because I was totally misled and ripped off by the Good Feet Store of Lexington, Mass. I had to go back to this store many times to try on different supports and sneakers. All the supports did was hurt my feet. I was told I had to break them in, and it took 6 weeks for this to happen. When I went back within 30 days, I was told all I could get was a credit. What good is a credit at a store that does not help your problem? I had returned the supports and had to keep using a credit for sneakers that never worked. I have today 3 pairs of sneakers, one that I bought and 2 from the credit for the supports. All 3 pairs of sneakers sit in my closet because they all hurt my feet. I am stuck with this loss.
I want to advise people never to go to the Good Feet Store anywhere that they have a store. This company is a total ripoff. We, the customers who got ripped off, are the people who pay for the commercials they run.
I was in the store when an elderly woman came in. Mary Ann gave her a spiel, and the customer told her, "Wow, this is over 300.00 dollars." Mary Ann neglected to tell her that she will not get her money back if the supports do not work. They give you this long receipt that explains you only get a credit for returns. Nobody is going to take the time to read it, and they know it. This is why they make this policy so long: it is to suck people in.
If anyone out there can help me get my money back, I would greatly appreciate it. Buyer beware before purchasing an expensive item. I now do business with another shoe store, and their policy is that if it does not work, you can return the shoes for a complete refund within 30 days or a store credit after the 30 days.
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