I am attempting to cancel my membership via the web, per the instructions on their help site. When you log in via Yahoo, it shows that you are logged in but does not give you access to your membership pages. When you go to help and select "I want to cancel," the link does not work.
I read here on consumer complaints where someone else repeatedly tried to cancel their membership by phone and had a very difficult time. I have sent emails and made a screenshot showing that I was logged in, but there is no tools menu to select.
Others need to be aware of this company and steer clear.
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