In April I purchased a Samsung 46" HDMI TV from Electrozone.com. The refurbished TV was $1400 $200 for the CPS warranty. The warranty states that any issues with the TV will be repaired by CPS within the 2 years. If there is a major problem that cant be fixed within the TV or costs too much; CPS will replace the TV for free.
After a few months of using the TV, roughly around June I noticed the HDMI would not work in the TV. I called CPS for service. They had sent two repair guys that said the TV was fine. I then thought it was something else. However, after a few months of my own gruesome investigation and experiments I knew it was the TV. I called CPS again and they sent the same two guys. I attempted to prove to them that the TV HDMI was acting up. They wouldn't listen; told me the TV was fine; and ran out the door. I was stunned! I then asked CPS to send professionals; however, they said they were the only certified professionals in the area. I laughed.
The HDMI is still not working and I have proof the TV is bad. The only problem is proving to them it's bad. I believe the repair guys might work for CPS and is sent to ignore problems; so, CPS does not have to repair the TV. Please any help is appreciated.
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