Pay-Pal oversteps its boundaries. I was using Pay-Pal for my business. There is no product sold, and all my business is done on contracts only (painting service). The other day I received an e-mail from Pay-Pal that they were reversing a payment, something they should not even be involved in with this matter. They charged my account and asked me for a response, and I have not received a thing back from them as of yet.
I did inform them that this was a painting job done for a Hindu man who, after the job was done, wanted us to change the color (that he picked) for free. I let them know that we did not do so, as the man would not pay for the work that had to be done to change the color, and that he has been trying to get the work done for free because we would not do this for him for free. I also informed them that this is a legal matter that needs to go to small claims court if he feels that we should have done the work for free. We also told them that in the state of Georgia a signed contract is legal and binding, and that they were not within their rights to reverse the payment on this man's credit card. I also told them that they were opening themselves up to a lawsuit for doing so, as they have let this man have the work for free.
Lately people in Atlanta have found that they can scam small contractors out of thousands of dollars of work by having their credit card companies reverse their payments after the work is completed. And companies such as Pay-Pal are allowing this to happen by acting before they know the whole story.
Pay-Pal's rules are that they have no protection on non-items that are not bought offline (RE: such as this painting contract). We are no longer going to use Pay-Pal for our services, as they feel they can just let people get the services for free and not contact the vendor before they take the money from them. How would they like it if people used their services and then demanded their money back from their credit card company, it was charged to them, and they made no money for the work they performed for their customer? We do quality work, and we have signed contracts from customers (as we told Pay-Pal). This is something that should go to a court of law, not be handled the way it was done. The reason it did not go to a court of law is that the customer knows he does not have a leg to stand on if he took it there.
He chose the color of paint, he bought the paint from Home Depot, and he wanted the green paint that he painted his rooms. Then he did not like the color he chose and wanted someone to redo the work for free. So where is it Pay-Pal's right to charge back my account for something they have no right being involved in in the first place? It is sad that people can just use Pay-Pal to rip off others for work that is done for them.
I do plan to file a lien on this customer's house for a lot more than it cost him to have it painted, because in Georgia you can get all fees and time spent, plus some small hardship, attached to the bill when you file a lien. So in the long run I will either (1) end up with his home or (2) end up with a lot more than it cost to have it painted. I may also sue him for slander and for the problems he caused me with Pay-Pal.
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