After five years of very bad service, being put on hold for 30-45 minutes trying to get service, bad hardware, bad software, system crashes where they had to be rebooted, bad installs, and non-caring customer service reps, I decided to switch to cable.
I wanted to close the account and pay my last bill. I contacted them and spoke with one of their service reps to get a final payment. I was told that there were fees that were going to be waived and that my final payment, which I made over the phone, would conclude our business together. I paid the rep over the phone, was given a confirmation number, and thought I was done.
Two weeks later I received a call from another rep stating that I now owed an early termination fee. I told the rep that I had concluded the business and gave her the confirmation number that was given to me. I was told that the person who had given me that information was not authorized to do so. I was given two options: pay the bill or have it turned over to a third party (a collection agency).
I have never in my life seen a business that has had such little regard for its customers and continues to demonstrate a non-caring attitude about all service aspects, only caring about getting their money. Warning to all considering using Direct TV: do not! Unless you are prepared for repeated bad service, countless hours on the phone, and a company that is only concerned about getting their money, do not do business with Direct TV!
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