Unfortunately, I am the recipient of another royal ripoff by T-Mobile, which is obviously running quite a nasty little scam. I was charged $400 in early termination fees for the 2 lines on my bill. WHY? Does Mr. T-Mobile need a new Ferrari - or perhaps a vacation to Tahiti?
I began calling T-Mobile Customer Service representatives in Fall to ask for the termination date of my contract. I was given an exact date in February. I was paying for my phone and my daughter's phone. She has since moved and was not getting adequate service where she lives. I decided that I would wait until the contract expired and secure a better service for myself. This would also allow my daughter to decide which service would be best in her new situation.
This was no mistake on my part. I discussed the move at length with her and I called T-Mobil several times to verify the date the contract expired. I am absolutely certain that I cancelled service at the correct time - according to every customer service rep I spoke with. At one point I asked them to make a notation that I would be ending service at the conclusion of my contract and was told, NO, I would simply have to call on the day the contract ended. So I did.
I waited until February on the appointed date, researched a new service prior to that and had my new carrier handle the transfer. I called T-Mobile to make sure it was done properly and was assured it had been & until I got this bill.
I am flabbergasted! What in god's name is going on here? I am totally disgusted, especially since I see that I am not an isolated instance. I did not wake up one February morning and say - gee - I think I'll cancel my service contract today so I can pay $400 dollars in early termination fees! Believe me - I will not allow them to get away with this charade! My daughter will soon take the bar exam - evidently - just in time!
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