I put my condo up for rent in October. On Jan. 17, on the advice of my son-in-law, I decided to get Fidelity National Warranty as insurance. I had used and showered in my condo for 5 years.
On Jan. 20, the management company called to say that my downstairs neighbor was complaining that water was leaking from my condo into his. I told him I had just gotten a warranty and would have it looked into. He offered to have his plumber temporarily stop the leak, which was from my shower; the hot water faucet was leaking downstairs.
I called Fidelity National with my contract number. Damita said they would send Arsenal Plumbing, who would call me. When Arsenal did not call, I called Fidelity again. They said T.I. Plumbing would now call me. No one did. I called them back, and Eduardo said I should call T.I. and set up a time. I did. Bruce came from T.I. Initially he pronounced everything fine. When I explained what had happened with the neighbor, he wanted to talk to the neighbor's plumber.
He talked to him twice, then pronounced that there was a screw stopping the water leak and that it could not be covered under the warranty. He charged me $45.00 and left.
I have called and spoken to Aaron and Jack in authorization. Jack told me they might reconsider if the neighbor's plumber would explain why he put a screw in to stop the leak. The neighbor's plumber did call them to explain, but to no avail. I have left a message for Mr. Rawling, assistant manager of authorization. No response. So far I have never received a contract from them. I am requesting a refund and have disputed the charge with my credit card company, as I am very dissatisfied.
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