I'm writing to review the customer service issues I've had while dealing with Metro PCS. They want you to pay your bill online (so you won't be charged $2-3.00). If I'm paying online and I get an error message, why is it my fault that there is a problem with the system? What makes matters worse is that the customer service people then begin speaking to you as if you're an idiot and don't know how to make a payment. If we, the customers, are receiving an error message, then the customer service department should be able to view that, not tell me I'm wrong and patronize me as if I've never made a payment before.
Stop outsourcing. We Americans can't understand what some other cultures are saying, and the language barrier is horrible. Metro PCS needs to really do an overhaul on their customer service team and department. Please contact me with suggestions because I have plenty.
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